Frequently Asked Questions

Join Our Mission at ACH Child and Family Services!

Ready to make a difference? Here’s everything you need to know about starting your journey with us.

💼 How Do I Apply?

All applications are submitted online. Explore current openings at https://HireMeACH.org. Click on any job title to view the full description and apply—it’s that easy!

Tip: If you’re interested in more than one position, be sure to submit a separate application for each role. One application does not automatically apply you to all vacancies.

🔍What Happens After I Apply?

Our Talent Acquisition team carefully reviews each application. If your experience aligns with the role, one of our recruiters will reach out to discuss next steps.

📞What’s the Interview Process Like?

Depending on the role, you may go through:

  • An emailed pre-screening
  • A phone interview
  • A virtual and/or on-site panel interview

We aim to make the process smooth and respectful of your time.

⏳ How Long Does It Take?

Our hiring process typically takes 2 to 6 weeks from application to offer. We work hard to keep things moving quickly and efficiently.

✔️ Why Does the Background Check Take So Long?

Per state requirements, all applicants must complete a DFPS (Department of Family and Protective Services) background check. This process includes reviewing multiple databases, such as:

  • FBI fingerprint database check
  • Criminal history check
  • Sex Offender Registry check
  • Texas CPS (Central Registry) check, which reviews any investigations, allegations, or findings related to child abuse or neglect
  • Out-of-state registry checks (required for anyone who has lived outside of Texas within the past five years to review CPS records from those states) 

DFPS checks each of these databases. For the out of state, each state has its own process, requirements, and turnaround times for completing and submitting records to DFPS. To help avoid delays, we encourage applicants to complete fingerprinting as soon as possible and promptly follow up on any additional action items or documentation requests from DFPS.

📬Will I Hear Back If I’m Not Selected?

Yes! Every applicant receives an update via email regarding their application status.

✅ What Are the Pre-Employment Requirements?

To ensure safety and compliance, all roles require:

  • Background check
  • Drug Screening
  • Motor Vehicle Report (MVR)
  • Proof of Education
  • Reference checks
  • Valid Driver’s license
  • Verification of Employment (VOE)

Some positions may require additional certifications, which will be listed in the job posting.

🎓 Do I Need Specific Licenses or Certifications?

Some roles do require additional licenses/certifications—check the job description for details. All positions require a valid driver’s license.

🎁 What Benefits Does ACH Offer?

We offer a robust benefits package including:

  • Health insurance
  • Retirement plans
  • Paid time off
  • Tuition reimbursement
  • 401k contribution
  • And more!

👉 Check out our benefits!

📣 Who Can I Contact With Questions?

Application updates are shared via Paylocity and email. For additional help, reach out to us at ACHRecruiting@ACHServices.org.

🌱 Are There Internships or Volunteer Opportunities?

Yes! We offer seasonal paid internships—check out https://HireMeACH.org for openings.

Interested in volunteering? Email us at volunteers@achservices.org to get started.

💼 How Do I Apply?

All applications are submitted online. Explore current openings at https://HireMeACH.org. Click on any job title to view the full description and apply—it’s that easy!

Tip: If you’re interested in more than one position, be sure to submit a separate application for each role. One application does not automatically apply you to all vacancies.

🔍What Happens After I Apply?

Our Talent Acquisition team carefully reviews each application. If your experience aligns with the role, one of our recruiters will reach out to discuss next steps.

📞What’s the Interview Process Like?

Depending on the role, you may go through:

  • An emailed pre-screening
  • A phone interview
  • A virtual and/or on-site panel interview

We aim to make the process smooth and respectful of your time.

⏳ How Long Does It Take?

Our hiring process typically takes 2 to 6 weeks from application to offer. We work hard to keep things moving quickly and efficiently.

✔️ Why Does the Background Check Take So Long?

Per state requirements, all applicants must complete a DFPS (Department of Family and Protective Services) background check. This process includes reviewing multiple databases, such as:

  • FBI fingerprint database check
  • Criminal history check
  • Sex Offender Registry check
  • Texas CPS (Central Registry) check, which reviews any investigations, allegations, or findings related to child abuse or neglect
  • Out-of-state registry checks (required for anyone who has lived outside of Texas within the past five years to review CPS records from those states) 

DFPS checks each of these databases. For the out of state, each state has its own process, requirements, and turnaround times for completing and submitting records to DFPS. To help avoid delays, we encourage applicants to complete fingerprinting as soon as possible and promptly follow up on any additional action items or documentation requests from DFPS.

📬Will I Hear Back If I’m Not Selected?

Yes! Every applicant receives an update via email regarding their application status.

✅ What Are the Pre-Employment Requirements?

To ensure safety and compliance, all roles require:

  • Background check
  • Drug Screening
  • Motor Vehicle Report (MVR)
  • Proof of Education
  • Reference checks
  • Valid Driver’s license
  • Verification of Employment (VOE)

Some positions may require additional certifications, which will be listed in the job posting.

🎓 Do I Need Specific Licenses or Certifications?

Some roles do require additional licenses/certifications—check the job description for details. All positions require a valid driver’s license.

🎁 What Benefits Does ACH Offer?

We offer a robust benefits package including:

  • Health insurance
  • Retirement plans
  • Paid time off
  • Tuition reimbursement
  • 401k contribution
  • And more!

👉 Check out our benefits!

📣 Who Can I Contact With Questions?

Application updates are shared via Paylocity and email. For additional help, reach out to us at ACHRecruiting@ACHServices.org.

🌱 Are There Internships or Volunteer Opportunities?

Yes! We offer seasonal paid internships—check out https://HireMeACH.org for openings.

Interested in volunteering? Email us at volunteers@achservices.org to get started.

Get help now by calling 817.335.HOPE (4673).​

Get Immediate Help

Call 817.335.HOPE (4673)

OR

1.888.296.8099

Answered 24 hours a day

Not an emergency services phone number. Call 911 for medical emergencies.

YOUTH EMERGENCY SHELTER
TURNING POINT
SUICIDE PREVENTION
REPORT CHILD ABUSE

In Texas: 1.800.252.5400
Nationwide: 1.800.4.A.CHILD

Under $25,000

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